Liverpool (Head Office)
O’Connors The Plaza 100 Old Hall Street Liverpool L3 9QJ
O’Connors Legal Services Limited is a Limited Company, trading as O’Connors, registered in England & Wales with registered number 11158860. Our VAT registration number is 292977933.
O’Connors is Authorised and Regulated by the Solicitors Regulation Authority and is a Member of The Law Society (SRA ID: 647864).
We aim to exceed your expectations in all we do. If you have any concerns about the service you have received, please inform us immediately so that we can do our best to resolve matters for you. We have a procedure in place which details how we handle complaints which we can send to you on request. Making a complaint will not affect how we handle your case. The Solicitors Regulatory Authority (SRA) can help you if you are concerned about our behaviour. Examples would include dishonesty, taking or losing your money or treating you unfairly due to you age, disability or other characteristic. You can contact the SRA via their website www.sra.org.uk. If the SRA are unable to help you, you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers. You must have tried resolving your complaint with us first. Their time limits for investigating complaints and the procedure they follow is set out on their website www.legalombudsman.org.uk. You can also call them on 0300 555 0333 between 9.00am to 5.00pm or email them at email@example.com